As I prepare to begin reviewing Content Management Systems, I just want to remind myself that it is not about the technology. I was reminded of that this past week while reading the KMWorld Opinion article, "The Knowledge (Worker) economy."
KMWorld Editor-in-Chief, Hugh McKellar notes, "today's technology is astoundingly sophisticated (and seductive). But often overlooked through all that allure and investment of time and dollars are the people who will be using the systems--the knowledge workers." That is what it always comes down to...the people. The people that design the system, install the system and my favorite, those who use the system.
One of the things that is particularly interesting about Content Management is that the control in creating content is delegated to the experts (those with the knowledge of the area). The Content is then packaged specifically for knowledge workers.
Tom Davenport's definition of knowledge worker applies, "knowledge workers have high degrees of expertise, education or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge."
So there you go...I'm guilty. I want a technology solution for my knowledge workers to create, distribute and apply knowledge. It's not imperative that I have technology, but in this case, it seems to fit.