Google Alerts sent me a book review this week. CIO Mag reviewed the book, Stealth KM: Winning Knowledge Management Strategies for the Private Sector, by Niall Sinclair.
From the excerpt that was used for the online mag, I'm not sure where the Stealth KM came from, but nonetheless, it was an interesting article.
The story provided a very brief overview of some of the more popular KM technologies/activities, including email, IM, blogs, wikis, and storytelling, taking a moment to cover each area with some history, pros and cons.
While the article merits reading from end to end (and perhaps even a purchase of the book), I'm capturing the 5 key points word-for-word from the article about the future of KM.
- The power of serendipitous knowledge gains is greatly underestimated, so facilitate those opportunities as often as is possible through the use of communal workspace design and interactive work habits.
- Storytelling can be a powerful tool, so look to increase knowledge about KM and establish a corporate comfort zone for it through the dissemination of KM success stories to those individuals who are most likely to fuel the corporate grapevine.
- Communication tools such as e-mail have made it easier to share and collaborate with others, but do not expect them to become the tools of choice for KM practitioners any time soon, as they also encourage volume above focused content, and using them as KM tools tends to be too time consuming.
- Blogs can be a powerful tool for sharing, if not collaborating on, knowledge, but by their very nature they work best as vehicles for individual expression. Trying to use them as a potential tool for company communications purposes is not a good fit for the way they work best.
- Wikis seem to be an ideal tool for furthering corporate KM goals and outcomes, as they are true sharing and collaborating environments that grow both individual as well as organizational knowledge and competency.